Bank of China T/T and Western Union also acceptable if you don’t mind.
1. Please be sure your shipping address is correct. We will only follow your address listed at email or Alibaba.
2. Due to the secure reasons, we are not allowed the address change through phone call.
3. We have no responsibility for shipping incorrect address provided.
4. If the freight setting is incorrect please leave me message before you make the payment.
SHIP TO WORLDWIDE
1. Delivery time:
By Airmail: Generally, about 2-3 weeks to UK, USA, AU.
By Express: Generally, about 5-10 working days to UK, USA, AU.
Standard express service is EMS but different region will send by optimum express.
2. Item will be shipped within 48 hours as soon as your Payment Verified by Alibaba. Some times the date will be delayed due to a shortage. However, we will inform you via the Email.
3. The images are for reference only. Please take the item you get as the standard.
4. Please indicate your personal requirement, such as colors, packages, value of declaration etc.
1. Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
2. Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are refundable.
3. If the item is found non-defective, the item will be sent back to the buyer at buyer’s expense.
1. Our system automatically returns feedback once it is left for us.
2. In order to provide you a better service, please treat the transaction fairly. Feedback is our life, before you leave a neutral or negative feedback, please do contact us to get a better solution. We also consider a NEUTRAL feedback as a NEGATIVE feedback.
1. We are not responsible for any custom duty or import tax.
2. We will leave POSITIVE FEEDBACK after receiving the payment. Please contact us if you are not satisfied with the item after receive it.
3. All emails will be answered within 1 business day.
Serious Buyer Only! Please place bid only if you agree with all the terms.
1. We guarantee 100% customer satisfaction. If your item is not as described or faulty when you receive it we will replace it for you with no additional charge.
2. We guarantee that our products are brand new, official and first-class quality. (If we sell neutral, OEM, refurbished or second hand goods we will declare with clear text description.
1. Please contact us with any comments, questions or suggestions that you may have, we will be happy to assist you.
2. You can contact us by leaving us an AliIM message, or email us.
3. Working time: Beijing Time 8:00 am To 5:30 pm.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-20 Business days|
|Mexico, Central America, South America||15-20 Business days|
|Asia||10-20 Business days|
|Africa||15-20 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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