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1. We ship to Aliexpresss address only , Please make sure your address on Aliexpress matches your shipping address before you pay.
2. Import duties,taxes and charges are not included in the item price or shipping fees. These charges are on buyers responsibility. Please check with your countrys customs office to determine what these additional costs will be prior to buying.
3.Since the international delivery is highly depended on the logistic company and local duties, if you dont get your package for a long time, please contact us instantly for more help.
4. We usually ship via China Post Air mail, Netherlands Post , DHL and others shipping method . We dont ship on Saturday or Sunday as well as Chinese traditional holidays.
1. Aliexpress accept Escrow/Credit Card/Money Booker/Western Union.
2. Full payment must be received within 7 working days. And if you have any problems on making payment, please contact us as soon as possible.
Return Policy & Warranty:
1. All out items are covered by one-year warranty.
2. If your not pleased with your purchase, well be happy to offer exchange or refund in 7 days,but you should burden the shipping fee for sending back.
3. For returned items, they must be in their original conditions in order to qualify for a refund or exchange. Buyer is responsible for the returning shipping cost.
4. Please contact us before your returning the items. So we can provide you the right address.
1. Your satisfaction is our top priority.
2. We strive to earn a 5 star rating from every purchase. When you receive your purchase, please take a moment to leave us a positive feedback if your satisfied with the item.
3.If there was something unsatisfactory, please contact us before leaving feedback and we will try our best to solve the problem and ensure your satisfaction.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-20 Business days|
|Mexico, Central America, South America||15-20 Business days|
|Asia||10-20 Business days|
|Africa||15-20 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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